The ICHH outreach volunteers are on the streets 7 nights a week, 365 days a year offering practical supports to people that are sleeping rough in doorways, parks, squats and places off the beaten track. Our teams leave the office at 11pm and are out on the streets until the early hours of the morning. We have 2 walking teams on the northside of the city and 2 on the southside of the city. They are supported by our 2 mobile outreach units that assist people sleeping outside the city centre. The teams are stocked up with food, drinks, sleeping bags, toiletry packs, clothes and also offer accommodation supports and most importantly a non-judgemental compassionate ear. In 2019 the ICHH outreach teams had 30,480 on street engagements which highlights the incredible work done by our volunteers. The highest single night figure was 222 people in 2019 during the midst of the worst homeless crisis in the history of the state.
The ICHH outreach teams have been out in all extreme weather events including the Beast from the East and our nightly outreach service continued right throughout the COVID-19 pandemic. Our volunteers are driven by empathy and compassion and live by the motto Never Look Down On Someone Unless You’re Helping Them Up.